FAQs

We have answers to your questions.

You have questions, we have answers.

Click below to get answers to our most common questions. If you have additional questions, don’t hesitate to reach out. We’re here to help.

Do you offer emergency care?

If you have a pet emergency while our office is open, please call us at 951-506-9600. If the emergency occurs outside of clinic hours, one of our personnel will provide you with clear, calm instructions on caring for your companion and what you should do next. If a trip to our clinic is required, we are prepared to meet any medical emergency that may arise, delivering critical care most efficiently and effectively possible. We will do everything we can to bring the situation under control and increase the likelihood of a favorable outcome.

Click here to learn more about our emergency pet care.

Do you offer payment assistance?

We proudly recommend CareCredit, Trupanion, and ScratchPay!

CareCredit: Unlike traditional pet financing or veterinary payment plans, the CareCredit credit card gives you the flexibility to use your card again and again for your pet’s procedures. Click here to learn more.

ScratchPay: Get care for your pet now, pay later. Scratchpay provides pet parents with simple transparent payment plans. Click here to learn more.

Trupanion: When your pet gets ill or injured, we want you to be able to focus on the health and well-being of your pet. Medical insurance can help you deal with unexpected veterinary expenses and provide your pet with the best medical care. Trupanion can cover a significant portion of your veterinary bill (up to 90% of eligible costs*) in minutes. With a Trupanion policy, our clients often pay only their part of the bill at checkout and leave the hospital without waiting for claim approvals and reimbursements. Click here to learn more.

How can I take better care of my pet?

The internet is a wealth of information – so much so that sometimes locating quality websites can be challenging. That’s why our staff has taken the time to find a few links to share with you that we think you’ll find helpful:

  • Retrievers and Friends of Southern California – Retrievers and Friends of Southern California is an all-volunteer, non-profit organization devoted to finding homes for Golden Retrievers and Labrador Retrievers, as well as other breeds of dogs as space allows. They provide an alternative to animal shelters for owners who can no longer keep their dogs. The RFSC website contains information on dogs that are available for adoption, resources for pet owners, details on how you can support their worthy cause, and much more. Click here to learn more.
  • Vet-Stem Cell Therapy – Since its formation in 2002, Vet-Stem, Inc. has endeavored to improve the lives of animals through regenerative medicine. The concept behind this treatment modality involves the use of an animal’s own regenerative cells for healing tendon injuries and for easing the pain of osteoarthritis. Learn more about this innovative research and what the company’s future endeavors are for furthering the healing and pain relief process of our animal companions by visiting the website. Click here to learn more.
  • Healthy Pet by American Animal Hospital Association – A wealth of resources from the American Animal Hospital Association (AAHA), including pet care resources, information on breed, behavior, disease, animal bond, nutrition, pet care tips, preventive care info, adoption, relocation and travel tips, as well as a section dedicated to children, which contains a variety of fun animal-related games and activities. Click here to learn more.
  • Veterinary Partner – The Veterinary Partner website provides pet owners with information about general pet health and care, nutrition, behavior, first aid and emergency preparedness, medications, and various medical conditions. Whatever you’re looking for, if it’s information that will make your pet happier and healthier, you’ll find it here! Try browsing around in the Pet Connection with nationally syndicated pet expert and author Gina Spadafori. You can even submit your question to be answered by a veterinary professional. Click here to learn more.
  • ASPCA Poison Control – This is an excellent online resource for any animal poison-related emergency, 24 hours a day, 365 days a year. The ASPCA’s Animal Poison Control Center provides a helpful quick reference list of common plants that are known to be poisonous to pets. It also provides further information regarding symptoms and the degree of toxicity. Click here to learn more.
  • Association for Pet Loss and Bereavement – The Association for Pet Loss and Bereavement is a group of compassionate volunteers who are professionally trained in pet bereavement counseling. The APLB is unique, and its services are free and available to anyone bereaving a beloved pet. The website incorporates the collective wisdom and experience of all of the members of the online community. It offers a wealth of information and resources meant to assist in dealing with the grief of losing a pet. Click here to learn more.